ASSISTANT DIRECTOR, eLITIGATION AND ONLINE DISPUTE RESOLUTION (ODR)

ASSISTANT DIRECTOR, eLITIGATION AND ONLINE DISPUTE RESOLUTION (ODR)

Organisation:

Singapore Academy of Law

Job Description:

  • Builds great products that stakeholders love to use on time and within budgets assigned.
  • Determines internal and external stakeholders needs and desires whether by market research, surveys or user group testing.
  • Leads or participates in product ideation, technical development, product testing, launch, end user training and rollout.
  • Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
  • Leads or participates in the planning of product release plans and set the expectation for delivery of new functionalities.
  • Defines product vision, roadmap and growth opportunities to the development teams and stakeholders.
  • Plays an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
  • Establishes shared vision across organisations by partnering with key internal business stakeholders.
  • Evaluates risk and provide advice and guidance to stakeholders and business units.
  • Builds business cases for products and features, and analysing performance.
  • Assesses market competition by comparing SAL’s products to competitors' products.
  • Provides source data for product line communications by defining product marketing communication objectives.
  • Obtains product market share by working with sales to develop product sales strategies.
  • Assesses product market data by calling on customers with sales and evaluating sales call results.
  • Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Brings new products to market by analysing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development teams.
  • Introduces and markets new products by developing time-integrated plans with sales, marketing and development teams.
  • Oversees change management and delivery of customer-facing services, including helpdesk and service bureaux services.
  • Completes operational requirements by scheduling and assigning team members; following up on work results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies; on the job coaching.
  • Contributes to team effort by accomplishing related results as needed.

Requirements:

  • Proven track record in successfully:
    • understanding the end-user and driving product adoption;
    • analysing end user requirements;
    • delivering products on-time and within budgets for internal / external stakeholders.
  • Legal qualifications and experience in litigation and/or dispute resolution practice is an advantage.
  • Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills.
  • A team player.
  • Comfortable working in a fast-paced and dynamic environment.
  • Proven track record of exceeding KPIs.
  • Proven ability to collaborate with internal and external stakeholders.
  • Experience in liaising with government stakeholders and working with public sector systems is an advantage.
  • Strong metrics and analytical orientation.
  • Excellent written and verbal English communication skills, with strong presentation skill

How to apply:

Interested candidates are invited to submit your resume, stating your current / expected salary and date of availability to [email protected]

Only shortlisted candidates will be notified.