TEMP ADMINISTRATIVE PARTNER, PROFESSIONAL AFFAIRS AND MEMBERSHIP DIVISION (PAM) (12 MONTHS)
  1. Operational Support
  • To provide support to PAM team in areas of professional servicing to members via business emails, telephone calls, social & mobile messaging
  • Professional servicing shall focus on member satisfaction and optimizing member’s experience with SAL
  • Responsibilities include and not limited to:
     
    • 1st level servicing: answering & responding to enquiries on SAL membership matters; onboarding new members on “how to benefit from SAL & use services”; provide “walk-through” support to members with SAL login or C$ enquiries;
    • 2nd level operations support: processing of applications such as for waivers, reinstatement; engage with other BUs to investigate / assist on member’s payment matters; follow-up for prompt closure of outstanding membership matters; ensuring CRM is updated with accurate information (including eLit);
    • Any other assignments.
  1. Support CRM Quality and Upkeep
  • Ensure PAM interactions with members are properly updated into CRM;
  • To work with other BUs such as Corporate Communications and Digital Marketing in capturing works executed to promote members such as media profiling of members in the CRM;
  • To be proficient in MS Excel to perform extraction of data as requested by BUs / workstreams and produce reports, charts;
  • To support Manager on CRM health checks and with bugs and fixes.
     
  1. Events Support  
  • To provide support for events such as registration of participants, logistics support 
  • Support in backend processes for events, including processing of invoices, cancellation and refunds.

 

Requirements:

  • Candidate must have an outgoing personality, loves to talk to people and is an active listener
  • Strong passion for member’s delight and have an ability to synthesize member’s concerns understand them and provide them relevant assistance
  • Has previous customer-oriented experiences, is adaptable and can multi-task
  • Candidate with strong organisational skills and positive disposition is preferred

 

Interested candidates are invited to apply here.

 

Only shortlisted candidates will be notified.